Return and Refund Policy

At CROSSLINE PRINTS, we want you to feel confident about every purchase. If something is not right with your order, please review the policy below and contact us—we will do our best to help.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 5 DAYS of delivery.

• The product must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, packaging, and accessories must remain attached or included.

• The customer must provide the order number and proof of purchase.

• The product must not have stains, odours, alterations, damage, or signs of use.

• The item must have been purchased directly from CROSSLINE PRINTS.

All returned items will be inspected before a refund or exchange is approved.

How to Request a Return

To request a return, contact us at WORKMAILCLP@GMAIL.COM or WHATSAPP/PHONE on +91 9602505253  within 5 DAYS of receiving your order.

Please include:

• Your full name

• Order number

• Product name and size

• Reason for the return

• Clear photographs and unboxing video, if the item is damaged, defective, or incorrect

Do not send a product back without receiving return instructions from us. Unauthorized returns may not be accepted.

Return Timeframe

Once your return request is approved, the product must be shipped or handed over to our return courier within 5 DAYS.

Returns sent after the approved timeframe may be refused. Please retain the return courier receipt and tracking information until your request has been completed.

Refund Process and Timing

After we receive the returned product, it will be inspected within 2 BUSINESS DAYS. We will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method within 1-2 BUSINESS DAYS . The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Original shipping charges, and return shipping charges are NON-REFUNDABLE, unless the return is due to a damaged, defective, or incorrect product sent by us.

Exchanges

We offer exchanges for eligible products within 5 DAYS of delivery, subject to stock availability.

Products may be exchanged for:

• A different size

• A different colour

• A replacement of the same product

If the requested replacement is unavailable, we may offer store credit, another product of equal value, or a refund.

Each order is eligible for 1 exchange(s). Additional exchanges may require the customer to pay shipping charges.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 24 HOURS of delivery at WORKMAILCLP@GMAIL.COM or WHATSAPP/PHONE on +91 9602505253

Please provide clear photographs of the product, packaging, shipping label, and defect. An unboxing video may also be required to verify transit damage, missing items, or an incorrect shipment.

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost. Return shipping for verified damaged, defective, or incorrect products will be paid by CROSSLINE PRINTS.

Minor colour differences caused by lighting, photography, screen settings, or the garment-dyeing process will not normally be treated as defects. Slight variations in print placement may also occur within acceptable production tolerances.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Customized or personalized products

• Made-to-order products

• Products printed with customer-provided artwork

• Gift cards or store credits

• Clearance or final-sale products marked as non-returnable

• Innerwear, socks, or other hygiene-sensitive items

• Products that have been worn, washed, altered, stained, damaged, or used

• Products without their original tags, labels, or packaging

• Free gifts and promotional items

• Items purchased from third-party retailers or marketplaces

Sale items are NON-RETURNABLE unless otherwise stated on the product page.

Return Shipping Costs

If the return is due to a change of mind, size issue, incorrect product selection, or incorrect address provided by the customer, return shipping costs will be paid by CUSTOMER

If the product is confirmed to be damaged, defective, or incorrectly supplied by us, CROSSLINE PRINTS will cover the return and replacement shipping costs.

Where reverse pickup is available, a return shipping fee of 99rs may be deducted from the refund. If reverse pickup is unavailable, the customer may need to send the product using a trackable courier service.

We are not responsible for returned products lost or damaged in transit when customers arrange their own shipping.

Refused and Undelivered Orders

If an order is refused at delivery or returned because of an incorrect address, repeated failed delivery attempts, or the customer being unavailable, the actual forward and return shipping charges may be deducted from any eligible refund.

Additional shipping charges may apply if the customer requests re-dispatch.

Cancellations

Orders may be cancelled within 2hours of placement, provided they have not been processed, printed, packed, or dispatched.

Customized, personalized, or made-to-order products cannot be cancelled once production has begun.

Contact Us

For return, exchange, or refund assistance, contact:

CROSSLINE PRINTS
Email: WORKMAILCLP@GMAIL.COM
Phone/WhatsApp: +91 9602505253
Business address: 742, KUTBI MANZIL MAIN ROAD KISHORPURA KOTA RAJ 324009
Customer-service hours: 11AM- 7PM