Privacy Policy

Effective date: 27-AUG-2026
Last updated: 27-AUG-2026

CROSSLINE PRINTS we respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain and protect your information when you visit WWW.CROSSLINEPRINTS.COM, create an account, place an order, contact us or otherwise use our products and services.

For applicable data-protection laws, CROSSLINE PRINTS is the entity responsible for determining how and why your personal data is processed.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Information you provide

• Your name, email address, telephone number, billing address and delivery address.

• Account information, such as login credentials and account preferences.

• Order information, including products purchased, order value, delivery instructions, returns and refund details.

• Payment-related information. Payments may be processed directly by third-party payment providers; we may receive transaction references, payment status and limited payment details rather than complete card, bank or UPI credentials.

• Messages, reviews, survey responses, support requests and other communications you send to us.

• Marketing preferences and consent records.

• Any other information you voluntarily provide.

Information collected automatically

When you use our website, we and our service providers may automatically collect:

• IP address, browser type, device type and operating system.

• Device identifiers and approximate location derived from your IP address.

• Pages viewed, links clicked, search activity and time spent on the website.

• Referring website, session information and shopping-cart activity.

• Cookie identifiers and similar technical information.

Information received from other sources

We may receive information from e-commerce platforms, payment providers, logistics partners, analytics providers, advertising platforms, social-media services and fraud-prevention providers. The information received depends on your interaction with those services and their respective privacy policies.

Please provide accurate and current information. If you provide another person’s information, such as a recipient’s delivery details, you confirm that you are authorised to do so.

2. How We Use Your Information

We may process your personal data for the following purposes:

• To operate our website and provide requested products and services.

• To create and manage customer accounts.

• To process payments, confirm orders and arrange delivery.

• To provide order updates and respond to enquiries, complaints, returns and refunds.

• To personalise your shopping experience and remember your preferences.

• To detect and prevent fraud, misuse, security incidents and unlawful activity.

• To improve our products, website, customer service and business operations.

• To conduct analytics and understand how customers use our store.

• To send promotional messages where you have consented or where otherwise permitted by law.

• To maintain business, tax, accounting, warranty and transaction records.

• To establish, exercise or defend legal claims.

• To comply with applicable laws, court orders and lawful requests from authorities.

• For other purposes disclosed to you when information is collected.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing already carried out lawfully, and we may continue processing where it is required or permitted by law or necessary to complete an existing order.

We do not sell or rent your personal data for monetary consideration. If our practices change, we will update this Policy and provide any notice or choice required by law.

3. Cookies and Similar Technologies

We use cookies, pixels, tags and similar technologies to operate and secure our website, maintain your shopping cart, remember preferences, analyse website performance and, where permitted, provide relevant advertising.

Cookies may include:

• Essential cookies: Required for core website functions, checkout, security and account access.

• Preference cookies: Remember choices such as language, region or display settings.

• Analytics cookies: Help us understand website traffic and customer interactions.

• Advertising cookies: Help measure campaigns and display relevant advertisements, subject to applicable consent requirements.

You can manage cookies through our cookie banner, where available, or your browser settings. Blocking essential cookies may prevent certain website features from working correctly. Third parties that place cookies may process information under their own privacy policies.

4. How We Share Information

We may disclose personal data only as reasonably necessary to:

• Our e-commerce hosting platform, including [SHOPIFY/PLATFORM NAME].

• Payment gateways, banks and transaction-processing providers.

• Courier, shipping, warehousing and fulfilment partners.

• Website hosting, cloud-storage, IT support and cybersecurity providers.

• Customer-support, email, SMS and communication providers.

• Analytics, advertising and marketing providers, subject to applicable consent.

• Professional advisers, including accountants, auditors, insurers and lawyers.

• Government bodies, regulators, courts or law-enforcement authorities where legally required.

• A purchaser, investor or successor in connection with a proposed or completed merger, restructuring, financing or sale of all or part of our business.

These parties may act as our service providers or as independent entities responsible for their own processing. They may only receive information relevant to their functions and are expected to handle it securely and lawfully.

Our website may contain links to external websites. We do not control and are not responsible for their privacy or security practices. Please review their policies before providing personal information.

5. International Data Transfers

Some service providers may process or store personal data outside India. Where this occurs, we will take reasonable steps to ensure that the transfer is permitted under applicable Indian law and that appropriate contractual, technical or organisational safeguards are used.

Information will not be transferred to a country or territory where such transfer is restricted by the Government of India.

6. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Policy, provide services, resolve disputes and comply with legal, tax, accounting and regulatory obligations.

Retention periods may vary according to the type of information, the nature of our relationship with you and applicable law. When information is no longer required, we will delete, anonymise or securely isolate it, unless continued retention is legally necessary.

7. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. These measures may include access controls, secure hosting, encryption where appropriate, staff-access restrictions and monitoring of systems and service providers.

No internet transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security. You are responsible for keeping account credentials confidential and should contact us immediately if you suspect unauthorised access.

If a personal-data breach occurs, we will take appropriate containment and remediation measures and provide legally required notifications to affected individuals and relevant authorities.

8. Your Rights

Subject to applicable law and any permitted exceptions, you may have the right to:

• Request a summary of your personal data being processed and how it is used.

• Request information about parties with whom your personal data has been shared, where applicable.

• Correct inaccurate or misleading information.

• Complete incomplete information or update outdated information.

• Request erasure of personal data that is no longer required, subject to legal-retention obligations.

• Withdraw consent where processing is based on consent.

• Opt out of promotional email or SMS communications.

• Raise a complaint and receive grievance redressal.

• Nominate another person to exercise applicable rights in the event of your death or incapacity.

To exercise a right, email WORKMAILCLP@GMAIL.COM with the subject line “Privacy Request.” We may request reasonable information to verify your identity and protect your data. We will respond within the period required by applicable law.

Before approaching the Data Protection Board of India, where applicable, please give us an opportunity to resolve your grievance through the contact process below.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. For SMS or messaging-platform promotions, follow the opt-out instructions provided or contact us at WORKMAILCLP@GMAIL.COM

Opting out of marketing will not prevent us from sending service communications such as order confirmations, delivery updates, security notices or responses to your requests.

10. Children’s Privacy

Our store is not intended to independently collect personal data from children under 18 without verifiable consent from a parent or lawful guardian, where such consent is required.

We do not knowingly engage in tracking, behavioural monitoring or targeted advertising directed at children where prohibited by law. If you believe a child has provided personal data without proper authorisation, contact us so we can review and delete it where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The revised version will be posted on this page with an updated “Last updated” date.

Where required by law, we will provide additional notice or obtain fresh consent before materially changing how personal data is used.

12. Contact and Grievance Redressal

For questions, privacy requests or complaints, contact:

Store name: CROSSLINE PRINTS

Legal business name: CROSSLINE PRINTS
Privacy/Grievance Contact: HAMZA BOHRA
Email: WORKMAILCLP@GMAIL.COM
Telephone: +91 9602505253
Business address: 742, KUTBI MANZIL MAIN ROAD KISHORPURA
Website: WWW.CROSSLINEPRINTS.COM

Please include your name, contact details, the nature of your request and any relevant order or account reference. We will acknowledge and address complaints in accordance with applicable law.